Shipping policy

Shipping Policy

Last updated: September 5, 2026

Rosabella (getrosabella.co) is owned and operated by Larkspire Marketing Group LLC, a Wyoming limited liability company. This policy explains where we ship, how long orders take, and what happens if something goes wrong in transit.

Where We Ship

We currently ship to addresses within the United States only, including all 50 states and the District of Columbia.

We are not able to ship internationally at this time. If you place an order with an international address, we will contact you and refund it in full.

Order Processing Time

Orders are processed within 1 to 3 business days of being placed.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing the next business day.

During new product launches, promotions, or peak seasons, processing may take slightly longer. If we expect a delay on your order, we will email you.

Delivery Time

Once your order ships, delivery typically takes 7 to 12 business days, depending on your location.

Total estimated time from order to doorstep: 8 to 15 business days.

All timeframes are estimates, not guarantees. Delivery times may be affected by carrier volume, weather, remote delivery areas, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout and shown in full before you complete your payment. You will never be charged a shipping fee that was not displayed to you before you paid.

Any applicable sales tax is also calculated and displayed at checkout.

Order Tracking

As soon as your order ships, we email you a confirmation with a tracking number and a link to follow your package.

Please allow up to 48 hours after receiving the email for tracking information to update on the carrier's website. New tracking numbers often show no movement for the first day or two, which is normal.

If you have not received a shipping confirmation within 4 business days of ordering, check your spam or promotions folder, then contact us at houssem@larkspiremarketinggroup.com.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly.

If you notice a mistake, email us immediately with your order number. We can usually correct the address before the order ships, but once a package is with the carrier we cannot redirect it.

If a package is returned to us as undeliverable, we will contact you to arrange a reshipment or issue a full refund.

Delayed or Lost Packages

If your tracking has not updated for 10 business days, or your package has not arrived within the estimated window, contact us. We will investigate with the carrier and either reship your order at no cost to you or refund it in full, whichever you prefer.

Packages Marked Delivered But Not Received

Occasionally carriers mark a package as delivered a day or two before it actually arrives. If this happens, please check around your property and with neighbours or your building's front desk, then wait 48 hours.

If it still has not appeared, contact us and we will make it right with a free reshipment or a full refund.

Damaged Packages

If your order arrives damaged, email us at houssem@larkspiremarketinggroup.com with your order number and a photo of the package and product. We will send a free replacement or issue a full refund. There is nothing to send back to us.

Cancelling an Order

Orders can be cancelled for a full refund any time before they ship. Email us with your order number as soon as possible. Once an order has shipped, it is covered by our 90-day money-back guarantee.

Refunds

Every order is covered by our 90-day money-back guarantee, and we do not require you to return anything. Full details are on our Refund Policy page.

Contact Us

Questions about shipping, tracking, or a specific order:

Larkspire Marketing Group LLC
Trading as: Rosabella
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: houssem@larkspiremarketinggroup.com

We reply to every email within 1 to 2 business days.