Refund policy
Refund Policy
Rosabella (getrosabella.co) is owned and operated by Larkspire Marketing Group LLC, a Wyoming limited liability company. This policy explains how refunds work on every order placed through our website.
Our 90-Day Money-Back Guarantee
You have 90 days from the date your order is delivered to request a full refund for any reason.
You do not need to send anything back. We do not require returns. Because our products are consumable health supplements, we cannot resell or restock opened items, so we ask you to keep or responsibly dispose of the product. Opened bottles, partially used bottles, and empty bottles all qualify.
You will be refunded the full amount you paid for the order, including any shipping charges, back to your original payment method.
How to Request a Refund
Email us at houssem@larkspiremarketinggroup.com with:
- Your order number
- The email address or name used at checkout
That is all we need. We do not require a reason, a form, a phone call, or a return shipment.
We reply to every refund request within 1–2 business days.
When You'll Receive Your Money
- We approve eligible requests within 1–2 business days of receiving your email.
- Once approved, the refund is issued to your original payment method within 5–10 business days.
- Your bank or card issuer may take an additional 3–10 business days to post the funds to your account. This timing is controlled by your bank, not by us.
Refunds are always returned to the original payment method used at checkout. We cannot refund to a different card, account, or payment method.
If more than 15 business days have passed since we confirmed your refund was approved and you still don't see it, email us at houssem@larkspiremarketinggroup.com and we will trace it for you.
Damaged, Defective, or Incorrect Items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us at houssem@larkspiremarketinggroup.com with your order number and a photo of the item. We will send a free replacement or issue a full refund, whichever you prefer. There is no charge to you and nothing to send back.
Lost or Undelivered Orders
If your tracking shows delivered but the package has not arrived, or if tracking has not updated for 10 business days, contact us and we will either reship your order at no cost or refund it in full.
Cancelling an Order
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible with your order number. Once an order has shipped, it falls under the 90-day guarantee above, so you are covered either way.
Exchanges
We do not process exchanges. If you would like a different product, request a refund under the guarantee above and place a new order for the item you want.
Non-Refundable Items
- Gift cards are not refundable.
- Refunds cover products purchased directly from getrosabella.co. Items bought from third-party marketplaces, resellers, or retail stores must be refunded through the seller you purchased from.
Everything else we sell is covered by the 90-day guarantee, including sale and discounted items.
Repeated or Fraudulent Claims
Our guarantee is offered in good faith to genuine customers. We reserve the right to decline refunds where there is clear evidence of abuse, such as repeated refund claims across multiple orders or accounts, or claims made using fraudulent payment details. This does not affect your statutory rights.
European Union and United Kingdom Customers
If your order is shipped to the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of delivery, for any reason and without justification. Our 90-day guarantee is more generous than this requirement and applies in addition to it, so you may simply use the process described above. Nothing in this policy limits your statutory rights under EU or UK consumer law.
Contact Us
For any question about a refund, an order, or this policy:
Larkspire Marketing Group LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: houssem@larkspiremarketinggroup.com
Last updated: September 5, 2026